Refund policy

Return & Refund Policy – Elanvitto

At Elanvitto, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Products are eligible for return or exchange only if:

The return request is raised within 7 days of delivery
The item is unused, unwashed, and unworn
Original tags, packaging, and invoice are intact
The product is returned in its original condition

Products that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during clearance or sale offers
Customized or altered products
Innerwear, accessories, or hygiene-sensitive items (if applicable)
Products damaged due to misuse or improper handling by the customer

3. Return Process

To initiate a return or exchange:

Contact our customer support team at support@elanvitto.com
Share your order number and reason for return
Once approved, return instructions will be provided

Elanvitto reserves the right to inspect the returned product before approving a refund or exchange.

4. Refund Policy

Refunds are processed only after the returned item passes quality inspection
Approved refunds will be credited to the original payment method
Refund processing may take 5–10 business days depending on the payment provider or bank

Shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect product.